bigtalk - Warranty and Maintenance

If your handset is damaged, stolen or lost, you will always be able to get personalized, supportive and helpful service, so that we can find a satisfactory solution to your problem as quickly as possible.

When you purchase a bigtalk device, you can purchase Orange’s warranty and maintenance service at one of Orange’s service points (Hebrew Page) In the event that you choose not to purchase the service, you will be covered for a year by the manufacturer’s warranty, valid only for electronic faults The full terms and conditions appear in attached service form (Hebrew Page)

Orange invites you to join the big Number service, which allows you to keep your Orange number in the event that your handset is lost or stolen (provided that the loss or theft is reported immediately and a request to transfer the number to another cellular network was not received first). In addition, you can enjoy a range of benefits:

• Retain the balance on the phone from the moment it is blocked
• 120.2 NIS to purchase a new phone at Orange’s service centers
• You can join the service and block the lost handset through customer service representatives that can be reached either at Orange Centers or by calling *4555

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